FAQs
Frequently Asked Questions (FAQ)
1. What is your return and refund policy?
We do not accept returns or offer refunds for any purchases. All sales are final. If you receive a defective or damaged item, please contact us within 7 days of receiving the product at zapateriabelico@gmail.com, and we will assist you in resolving the issue.
2. How can I contact customer service?
You can reach us by email at zapateriabelico@gmail.com. We aim to respond to all inquiries within 24-48 hours during business days.
3. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Please note that international shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
4. How long will it take to receive my order?
The processing of orders typically may take 7 days to 16 days. Once your order is processed and fulfilled, our shipping process begins. After receiving your tracking number, please allow 2 to 5 business days for your order to arrive. Please note that these timeframes are estimates and may vary based on your location and the required delivery speed. We aim to provide a seamless and satisfactory shipping experience for our customers. If you have any questions or require further assistance regarding our shipping policy, feel free to reach out to our customer support team.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on the carrier’s website using the tracking number provided.
6. What should I do if I entered the wrong shipping address?
If you realize that you entered the wrong shipping address, please contact us immediately at zapateriabelico@gmail.com. We can update the address as long as the order hasn’t been shipped yet.
7. Can I cancel or modify my order after placing it?
Once an order is placed, we begin processing it immediately. Unfortunately, we cannot cancel or modify orders once they have been confirmed. Please double-check your order details before submitting your purchase.